1. HOW SUBSCRIPTIONS WORK
When you select a subscription option, you authorize Merqosa and its payment providers to charge your selected payment method automatically at the frequency shown before checkout.
The subscription price, billing frequency, estimated shipping charges, applicable taxes, minimum commitment, and available discounts will be displayed before you confirm your subscription.
2. AUTOMATIC RENEWAL
Your subscription continues and renews automatically until canceled. Each renewal creates a new order for the applicable subscription product.
3. MANAGING YOUR SUBSCRIPTION
Where available, you can manage your subscription through your customer account or the subscription-management link included in your confirmation emails.
You may be able to:
• Change the delivery date or frequency
• Skip an upcoming shipment
• Update your delivery address
• Update your payment method
• Cancel future renewals
You can also contact [SUPPORT EMAIL] for assistance.
4. CANCELLATION
You may cancel future subscription renewals at any time. Cancellation must be completed before the next order has been processed.
Orders already processed or shipped cannot necessarily be canceled and are subject to our Return & Refund Policy.
Cancellation stops future recurring charges but does not automatically refund completed orders.
5. PRICE CHANGES
We may change subscription prices, shipping charges, or discounts. Where required, we will provide advance notice before the revised amount is charged.
6. FAILED PAYMENTS
If a payment fails, we or our payment provider may retry the payment and contact you to update your payment information. We may pause or cancel a subscription after repeated payment failures.
7. RETURNS AND REFUNDS
Subscription orders are subject to the same Return & Refund Policy as one-time purchases, including hygiene restrictions for opened or used personal-care products.
8. CONTACT
Email: support@merqosa.com