CONTACT US
We are here to help with product questions, order updates, returns, refunds, and other customer-service requests.
Email: support@merqosa.com
Customer Service Hours:
Monday–Friday, [BUSINESS HOURS AND TIME ZONE]
We normally respond within 1–2 business days. Response times may be longer during weekends, public holidays, or promotional periods.
For order-related questions, please include:
• Your full name
• Order number
• Email address used to place the order
• A brief description of your question
• Photos or videos if the product arrived damaged, defective, or incorrect
Please do not send returns to an address shown on the shipping package without first contacting us. We will provide the correct return instructions and return address after reviewing your request.
Business name:
Business address: