We want you to be satisfied with your purchase. Please review this policy before requesting a return.
1. RETURN PERIOD
You may request a return within 30 days after your order is marked as delivered.
To qualify for a standard return, the product must be unused, unopened, undamaged, and in its original packaging with all seals, accessories, and labels intact.
2. PERSONAL-CARE AND HYGIENE PRODUCTS
For health and hygiene reasons, opened, used, tested, or unsealed hair-care, scalp-care, skin-care, and other personal-care products cannot normally be returned unless they arrived damaged, defective, contaminated, or incorrect.
Used cleaning products and partially consumed products are also not eligible for return unless there is a verified quality issue.
This restriction does not limit any non-waivable rights provided by applicable consumer law.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order after delivery. If an item is damaged, defective, leaking, or incorrect, contact us as soon as possible at support@merqosa.com.
Please provide your order number and clear photographs or video showing:
• The product received
• The shipping package
• The damage, defect, or incorrect item
• The product label or batch information, when relevant
After verification, we may offer a replacement, refund, or other appropriate solution.
4. HOW TO REQUEST A RETURN
Contact support@merqosa.com before returning any product. Returns sent without authorization may not be accepted.
If approved, we will provide return instructions and the applicable return address.
Return address:
Do not automatically return an order to the address printed on the shipping package, as this might be a carrier or fulfillment address.
5. RETURN SHIPPING
If the return is caused by a damaged, defective, or incorrect item, we will provide appropriate return instructions and cover reasonable return costs where applicable.
For approved change-of-mind returns, the customer is responsible for return shipping. Original shipping charges are normally non-refundable unless required by law or the return was caused by our error.
6. REFUNDS
After receiving and inspecting the returned item, we will notify you whether the refund is approved.
Approved refunds are issued to the original payment method, normally within 10 business days. Your bank or card provider may require additional processing time.
7. NON-RETURNABLE ITEMS
The following items are generally not returnable:
• Opened or used personal-care and hygiene products
• Products without their original seals or packaging
• Gift cards
• Items damaged through misuse or failure to follow instructions
• Products marked final sale, where legally permitted
• Unauthorized returns
8. ORDER CANCELLATIONS
Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after processing or fulfillment has begun.
9. CONTACT
Email: support@merqosa.com