This Privacy Policy explains how Merqosa (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit merqosa.com, make a purchase, contact us, or otherwise use our services.
1. INFORMATION WE COLLECT
Depending on how you use our website, we may collect:
• Contact information, including your name, email address, telephone number, billing address, and shipping address
• Order information, including products purchased, order value, payment status, returns, and refunds
• Account information, if you create a customer account
• Device and usage information, including IP address, browser type, device type, pages viewed, and interactions with the website
• Communications you send to customer service
• Marketing preferences and advertising interactions
Payment information is processed by Shopify and applicable payment providers. We do not normally receive or store complete payment-card numbers.
2. HOW WE USE INFORMATION
We may use personal information to:
• Process, fulfill, and deliver orders
• Provide order confirmations and shipping updates
• Process returns, refunds, and customer-service requests
• Operate, maintain, and improve our website
• Detect fraud, security incidents, or unlawful activity
• Comply with tax, accounting, and legal obligations
• Send marketing communications when permitted
• Measure advertising and website performance
• Personalize your shopping experience where permitted
3. HOW WE SHARE INFORMATION
We may share information with service providers that help us operate our business, including Shopify, payment processors, shipping carriers, fulfillment providers, analytics providers, advertising partners, customer-service providers, and professional advisers.
We may also disclose information when required by law, to protect our legal rights, in connection with a business transaction, or with your consent.
4. COOKIES AND ADVERTISING
We and our service providers may use cookies and similar technologies to keep the website functioning, remember preferences, understand website traffic, prevent fraud, and measure advertising.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, you may opt out of targeted advertising or certain sharing of personal information through the privacy settings or “Your Privacy Choices” link displayed on our website.
5. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, maintain business and tax records, resolve disputes, enforce agreements, and comply with applicable law.
6. YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to receive a copy of your information, withdraw consent, object to certain processing, or opt out of certain advertising-related disclosures.
To submit a privacy request, contact support@merqosa.com. We may need to verify your identity before completing the request.
We will not discriminate against you for exercising applicable privacy rights.
7. INTERNATIONAL DATA TRANSFERS
Your information may be processed in countries other than the country where you live. Where required, appropriate safeguards will be used for international data transfers.
8. CHILDREN’S PRIVACY
Our services are not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.
9. SECURITY
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no online transmission or storage method is completely secure.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The updated date will appear at the top of this page.
11. CONTACT US
Email: support@merqosa.com
Business name:
Address: